1) Products with any kind of major defects are only considered for return or exchange.
2) Minor handloom/handmade defects are not considered for refunds.
a) There is a slight design variance in the product as all the items are handcrafted
b) There is a slight difference in the actual colour shade of the product as compared to the image as that might appear due to photography as every monitor tunes differently
3) Customized orders are not considered for return. They will be taken only on a prepaid basis.
4) In case of return, we will add the balance in your customer Account which will be valid for 1 month from the day we receive back the product.
5) No exchanges or returns are applicable on sale/discounted items.
6) Products with any kind of defects needs be reported within 12 hours after delivery.